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How can I verify a phone solicitation from a bank?

Get the bank's phone number online or from another independent source (not from the caller) and call it directly for verification.

You should avoid sharing personal information over the phone unless you have initiated the call.

Last Reviewed: October 2020

Please note: The terms "bank" and "banks" used in these answers generally refer to national banks, federal savings associations, and federal branches or agencies of foreign banking organizations that are regulated by the Office of the Comptroller of the Currency (OCC). Find out if the OCC regulates your bank. Information provided on HelpWithMyBank.gov should not be construed as legal advice or a legal opinion of the OCC.

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