I filed a notice of error with the bank regarding an electronic funds transfer (EFT) error that happened five days ago. The bank has not responded. What can I do?
Contact the bank to make sure the notice of error was received and to check on its status. For consumer personal accounts, the bank should respond to you within three business days of completing its investigation, but generally it can take up to 10 business days to determine if an EFT error has occurred. (EFTs include ATM, debit card, online, and point-of-sale [POS] transactions, as well as direct deposits.)
If the bank cannot complete its investigation within 10 business days after receiving a notice of error, it may take up to 45 days to determine if an error has occurred. However, in this case it must temporarily reimburse your account. (Note: Depending on the type of transaction, this 45-day limit can be extended.)
This scenario is different for business accounts which should refer to the business deposit account agreement.
Refer to 12 CFR 1005 "Electronic Fund Transfers (Regulation E)."
Last Reviewed: October 2020
Please note: The terms "bank" and "banks" used in these answers generally refer to national banks, federal savings associations, and federal branches or agencies of foreign banking organizations that are regulated by the Office of the Comptroller of the Currency (OCC). Find out if the OCC regulates your bank. Information provided on HelpWithMyBank.gov should not be construed as legal advice or a legal opinion of the OCC.