I mailed my payment four days before it was due, but the card issuer says it was late. What can I do?

A card issuer cannot treat a payment as late if it was received by the card issuer’s cut off time on the day that it was due at the location specified by the creditor for the receipt of such payments. If the payment was mailed and the due date was not a day on which the issuer receives mail (for example, a holiday), the issuer cannot treat the payment as late if it was received by the cut off time on the next business day.  For example, the creditor may specify that payment is due on a Sunday and the creditor does not receive mailed payments on Sundays.

However, if the bank accepts or receives payments on the due date by a method other than mail, such as electronic or telephone payments, and you make a payment using that other method, you would still need to make the payment by the due date.

In general, if a creditor specifies, on or with the periodic statement, requirements for the consumer to follow in making payments as permitted (such as the location at which to mail payments or other requirements), but accepts a payment that does not conform to the requirements, the creditor shall credit the payment within five (5)  days of receipt.

Sometimes payments that you make may get delayed in the mail. Card issuers consider the day the payment was received and not the date it was mailed in determining whether or not the payment was timely made. You should contact your card issuer and see if the late fee can be waived.

September 2017