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I am trying to find out what the payout or payoff amount on a loan is, but the bank won't give it to me. What can I do?

It depends on the type of loan.

If your loan is a mortgage (that is, a consumer loan that is secured by a dwelling) and you request your payoff statement in writing (or in another manner specified by your creditor or servicer), your creditor or servicer must provide you with an accurate statement of the total outstanding balance that would be required to pay your obligation in full as of a specified date.

For other types of loans, such as credit cards and auto loans, you may be able to obtain a payoff quote from the bank's website. You can also try contacting the bank's loan department for this information.

Last Reviewed: April 2021

Please note: The terms "bank" and "banks" used in these answers generally refer to national banks, federal savings associations, and federal branches or agencies of foreign banking organizations that are regulated by the Office of the Comptroller of the Currency (OCC). Find out if the OCC regulates your bank. Information provided on should not be construed as legal advice or a legal opinion of the OCC.

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