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I received a letter from the OCC that advises me to settle a Currency Conversion fee. Is this legitimate?

No, the letter is not from the OCC. The OCC does not require the payment of any fee from individual consumers. Further, the OCC does not participate in the transfer of funds for, or on behalf of, individuals, business enterprises, or governmental entities. Please send a copy of the letter or email you received to the OCC via fax or mail to:

Comptroller of the Currency
Special Supervision Division
400 7th Street, S.W.
Suite 3E-218; MS 8E-12
Washington, DC 20219

Phone: (202) 649-6450
Fax: (571) 293-4925

Additionally, you should file complaints with the following agencies, as appropriate:

  • Better Business Bureau (BBB): The BBB system serves markets throughout Canada, Puerto Rico, and the United States and is the marketplace leader in advancing trust between businesses and consumers. The website offers contact information for local BBBs, objective reports on more than 2 million businesses, consumer scam alerts, and tips on a wide variety of topics that help consumers find trustworthy businesses and make wise purchasing decisions.
  • Federal Bureau of Investigation Internet Crime Complaint Center (IC3) (to report scams that may have originated via the internet).
  • Federal Trade Commission (FTC): by telephone at (877) FTC-HELP (877-382-4357) or, for filing a complaint electronically, via the FTC’s website.
  • National Consumers League (NCL): by telephone at (202) 835-3323 or by email at To file a fraud complaint, visit the NCL fraud website.
  • U.S. Department of the Treasury, Office of Inspector General (OIG): by telephone at (800) 359-3898 or by visiting the OIG website.
  • U.S. Postal Service. If correspondence is received via the U.S. Postal Service, contact the U.S. Postal Inspection Service by telephone at (888) 877-7644; by mail at U.S. Postal Inspection Service, Office of Inspector General, Operations Support Group, 222 S. Riverside Plaza, Suite 1250, Chicago, IL 60606-6100; or the U.S. Postal Inspection Service Website.

For additional information regarding other types of financial fraud, please visit the OCC’s anti-fraud resources page.

Last Reviewed: June 2024

Please note: The terms "bank" and "banks" used in these answers generally refer to national banks, federal savings associations, and federal branches or agencies of foreign banking organizations that are regulated by the Office of the Comptroller of the Currency (OCC). Find out if the OCC regulates your bank. Information provided on should not be construed as legal advice or a legal opinion of the OCC.

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