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I think I discarded or destroyed my Economic Impact Payment (EIP) card, what should I do?

Based on information from MetaBank® (the bank issuing the EIP cards), if your EIP card is discarded or destroyed, call the Customer Service line at 1.800.240.8100 (TTY: 1.800.241.9100). Select the “Lost/Stolen” option.

Your EIP card will be deactivated to prevent anyone from using it and a new replacement Card will be ordered. Your first reissued Card will be free. A $7.50 fee will be applied for each additional reissued Card.

Review the materials included with your card or see the Cardholder Agreement online at EIPCard.com for more information.

Last Reviewed: January 2021

Please note: The terms "bank" and "banks" used in these answers generally refer to national banks, federal savings associations, and federal branches or agencies of foreign banking organizations that are regulated by the Office of the Comptroller of the Currency (OCC). Find out if the OCC regulates your bank. Information provided on HelpWithMyBank.gov should not be construed as legal advice or a legal opinion of the OCC.

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