What is the Office of the Comptroller of the Currency (OCC) doing to help consumers while COVID-19 is affecting communities?
The OCC is working cooperatively with state and federal banking agencies and other organizations to help regulated institutions and their customers manage the effects of COVID-19. The OCC is encouraging banks to take steps to meet the financial service needs of customers affected by COVID-19-related issues, including waiving certain fees, such as ATM fees. Banks, however, are not required to waive fees. If you have questions concerning the operations of your financial institution, please call your financial institution or visit your financial institution's website.
Last Reviewed: January 2021
Please note: The terms "bank" and "banks" used in these answers generally refer to national banks, federal savings associations, and federal branches or agencies of foreign banking organizations that are regulated by the Office of the Comptroller of the Currency (OCC). Find out if the OCC regulates your bank. Information provided on HelpWithMyBank.gov should not be construed as legal advice or a legal opinion of the OCC.