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Is my bank allowed to decrease its staff and servicing due to COVID-19?

Yes, your bank may reduce hours or close to protect the health and safety of consumers and staff. The OCC recognizes the potential for COVID-19 to affect bank customers, bank employees, and bank operations. Banks may face current staffing and other challenges. The OCC encourages banks to take steps to meet the financial service needs of customers affected by COVID-19-related issues.

Last Reviewed: January 2021

Please note: The terms "bank" and "banks" used in these answers generally refer to national banks, federal savings associations, and federal branches or agencies of foreign banking organizations that are regulated by the Office of the Comptroller of the Currency (OCC). Find out if the OCC regulates your bank. Information provided on HelpWithMyBank.gov should not be construed as legal advice or a legal opinion of the OCC.

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