How do I get cash or transact business if my bank branch is closed or limits its hours in response to the COVID-19 pandemic?
Check with your bank's customer service department. You may be able to use a drive-up teller window or an ATM. You may also be able to use your bank's online banking or mobile banking application.
The OCC understands that banks may need to temporarily close or otherwise reduce physical access to a facility because of staffing challenges or to take precautionary measures. The OCC encourages banks to reduce disruptions to their customers, provide alternative service options when practical, and reopen affected facilities when it is safe to do so.
Last Reviewed: January 2021
Please note: The terms "bank" and "banks" used in these answers generally refer to national banks, federal savings associations, and federal branches or agencies of foreign banking organizations that are regulated by the Office of the Comptroller of the Currency (OCC). Find out if the OCC regulates your bank. Information provided on HelpWithMyBank.gov should not be construed as legal advice or a legal opinion of the OCC.