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My bank stopped providing withdrawal receipts. Is this legal?

In cases not involving automated teller machine (ATM) withdrawals, bank policy may in part determine whether the bank provides a withdrawal receipt. You should contact your bank for more information.

For ATM withdrawals, federal law requires the bank to make a receipt available at the time of the transaction, upon request, for withdrawals of $15 or more. An ATM operator that imposes a fee on a consumer for initiating a withdrawal or a balance inquiry must provide a notice that a fee will be imposed for providing withdrawal services or a balance inquiry that discloses the amount of the fee The operator must provide this notice either by showing it on the ATM screen or by providing it on paper, before the consumer is committed to paying a fee.

Last Reviewed: October 2020

Please note: The terms "bank" and "banks" used in these answers generally refer to national banks, federal savings associations, and federal branches or agencies of foreign banking organizations that are regulated by the Office of the Comptroller of the Currency (OCC). Find out if the OCC regulates your bank. Information provided on HelpWithMyBank.gov should not be construed as legal advice or a legal opinion of the OCC.

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