Where can I find Office of the Comptroller of the Currency (OCC) news stories or press releases?

Visit the Newsroom page of the OCC's main website.

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How can I get a copy of Office of the Comptroller of the Currency (OCC) congressional testimonies?

Visit the Newsroom page of the OCC's main website.

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I need a copy of my bank statement (or other records). Can your agency help?

The Office of the Comptroller of the Currency (OCC) can't obtain customer records on your behalf, but you can receive copies of your own records by contacting the bank directly. The bank may charge a fee.

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My issue with the bank is currently in litigation. Can the Office of the Comptroller of the Currency (OCC) help me?

Generally, no. The OCC cannot intervene in matters that are in or pending litigation or that have been litigated. You may file a written complaint that may be forwarded to the bank on your behalf. However, if the bank […]

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My bank provides terrible customer service. What can I do?

If you are dissatisfied with the level of service, share your concerns with the bank. If you believe the bank has not been responsive to your concerns, consider switching banks. You could ask other banks how they would […]

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Where can I find the names of the board members/officers of the bank?

This information may appear on the bank's website. Information about board members and officers can generally be found in the Investor Relations section of the site. You can also ask the bank for a copy of its annual […]

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Can I purchase Treasury bills from the OCC?

No. You should visit the TreasuryDirect website or call (844) 284-2676. The Office of the Comptroller of the Currency (OCC) is a federal regulatory agency that regulates national banks and federal savings associations. The […]

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How do I determine which agency regulates my bank?

National banks and federal savings associations are regulated by the Office of the Comptroller of the Currency (OCC). To find out if your bank is regulated by the OCC, visit the Who Regulates My Bank? page on this website. […]

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What is the financial condition/rating for my bank?

The Office of the Comptroller of the Currency cannot give out confidential supervisory information about specific banks. The national banking system is safe and sound, with many customer deposits insured by the Federal […]

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Can the OCC help me solve a problem with a state-chartered bank?

The Office of the Comptroller of the Currency (OCC) does not supervise state-chartered banks. Depending on the nature of the problem, you should contact the relevant state attorney general or state banking department. […]

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How can I find out about enforcement actions that have been taken against a national bank or federal savings association?

You can visit the Enforcement Actions page on the Office of the Comptroller of the Currency (OCC) main website.

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Where are national banks and federal savings associations licensed to do business?

Some national banks and federal savings associations operate in one state, in several states, or nationally. Contact the bank to determine where the bank offers its products and services.

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Can a bank located in one state serve customers living in a different state?

Financial institutions supervised by the Office of the Comptroller of the Currency (OCC) hold a national charter and might offer banking products and services in one state, in several states, or nationally. Contact the […]

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Can the Office of the Comptroller of the Currency (OCC) help me find out if a national bank or federal savings association has been cited for a violation of a regulation or law?

Information about whether a bank is subject to a public enforcement action is available on the enforcement actions page on the OCC's website. The Consumer Financial Protection Bureau (CFPB) also releases information about […]

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Can the Office of the Comptroller of the Currency (OCC) help me find contact information for a particular national bank or federal savings association?

We may be able to help. Please contact the OCC's Customer Assistance Group at (800) 613-6743.

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Can the Office of the Comptroller of the Currency (OCC) provide me with the location of a bank's main office?

We may be able to help. Please contact the OCC's Customer Assistance Group at (800) 613-6743.

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How can I contact the state bank examiners?

Generally, each state has its own banking agency. Contact information for each state banking regulator can be found on the Conference of State Bank Supervisors website.

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How do I purchase foreclosed property from a bank?

Contact the bank directly. Sometimes, banks hire a real estate agency and sell foreclosed homes in the traditional manner.

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My bank has changed its name, but I'm not sure to what. How can I find out?

Please contact the Office of the Comptroller of the Currency’s Customer Assistance Group at (800) 613-6743.

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Can the Office of the Comptroller of the Currency (OCC) help me find an attorney?

No. The OCC is a federal regulatory agency that regulates national banks and federal savings associations. We do not have information on attorneys. If you need the assistance of an attorney, but cannot afford to hire one, […]

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My bank notified me that it is no longer a retail bank and that it had transferred my account to another bank. Can it do this?

Yes. Banks are generally permitted to change the type of banking business they engage in. A bank can sell its branches and transfer its deposit accounts to another bank.

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How can I participate in the Office of the Comptroller of the Currency (OCC) licensing process?

The OCC offers the public an opportunity to participate in the OCC's licensing process. The most common way to participate is through the public comment process. Entities making certain applications to the OCC must publish […]

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How do I serve process on a bank?

You should seek legal assistance about process service. The answer varies by state law and by court. In general, a litigant could consider whether the bank maintains an agent for service of process within a particular […]

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