My home was damaged by an event—such as fire, wind, or storm—covered by my homeowner’s policy. The bank will not send me the entire amount of the insurance check so that I can repair my home.

The loan documents that you signed at your mortgage closing generally give the bank the authority to monitor the work and verify that repairs have been completed.

As national banks have different policies and procedures in releasing insurance claim proceeds, you should review your mortgage loan documents for more information.