Office of the Comptroller of the Currency

Answers about Consumer Loan Refunds

Select from the following questions about refunds from credit cards, home equity, or other consumer loans.

How long does the bank have to refund a credit balance on my credit card / personal line of credit / home equity line of credit account?
How can I get a refund of overpayment on my credit card / personal line of credit / home equity line of credit account?

Customer Assistance Group
Phone: (800) 613-6743
TDD Number: (713) 658-0340
TTY: (800) 877-8339 (via a relay service)