File a Complaint

Operating Status

The Customer Assistance Group is available by phone, but callers may experience extended wait times. Consumers can submit complaints by mail, fax, or online. Processing time for postal mail may be delayed.
Have you checked our Get Answers section for information about regulations and your rights as a customer?
Have you tried to resolve your complaint with your financial institution? The OCC recommends that you attempt to resolve your complaint with your financial institution first. Please contact your financial institution to allow them the opportunity to resolve your issue(s).
File a Complaint - Search Financial Institutions Check to make sure that your financial institution is a national bank or federal savings association. Visit the Consumer Help Center at the Federal Financial Institutions Examination Council (FFIEC) to see who regulates your bank.

If your bank is not a national bank or federal savings association, contact the appropriate regulator to submit your complaint.
File a Complaint - Select a Method
Please select only ONE of the following methods to file your complaint. Do not mail, email, or fax additional information unless requested.
keyboard  icon Complete the OCC Customer Complaint Form online (Recommended).

Please note there is a 30 minute limit to complete the form. If your session exceeds the time limit, information you entered may be lost. To avoid this, gather all necessary information prior to selecting the form.

If the link to the form is broken, follow these instructions to update your browser settings.

- OR –
form  icon Print the OCC Customer Complaint Form (PDF). [En Español (PDF)]

This form requests the same information as the online version. Fill out the form and mail or fax it to the OCC at the contact information below.

Your browser may require Acrobat Reader to view the form.

- OR -
letter icon Write or fax a letter to the OCC.

Comptroller of the Currency
Customer Assistance Group
1301 McKinney Street
Suite 3450
Houston, TX 77010

Fax: 713-336-4301
File a Complaint - Have Questions?
phone  icon Have questions about how to file a complaint?

Call the OCC's Customer Assistance Group at 1-800-613-6743, Monday through Friday from 7:00am to 7:00pm CST to talk to a customer service representative in English or Spanish. TTY: (800) 877-8339 (via a relay service)