Answers about Filing a Complaint

National Credit Union Administration (NCUA) Complaint Information

Consumers who have questions regarding their federal credit union may contact the:

NCUA Consumer Assistance Center

Phone:  800-755-1030

Consumers who have a complaint regarding the regulation of their federal credit union, and have already attempted to resolve the issue with the credit union, may file a formal complaint online at or by sending a letter to:

National Credit Union Administration
Office of Consumer Protection
1775 Duke Street
Alexandria, VA 22314

Fax:  (703) 518-6682