Answers About Filing a Complaint
Select from the following questions about filing a complaint about a bank or other financial institution with the OCC or other financial regulator.
- How do I file a written complaint against a bank?
- How do I file a complaint with my bank's regulator?
- I want to know what kind of supervisory action was taken against the bank as a result of my complaint.
- Federal Deposit Insurance Corporation (FDIC) Complaint Information
- Federal Reserve Board (FRB) Complaint Information
- National Credit Union Administration (NCUA) Complaint Information
- Federal Trade Commission (FTC) Complaint Information
- I have a problem concerning a Federal savings and loan or a Federal savings bank. Who should I contact?
How do I file a written complaint against a bank?
If this is a national bank, visit the How to File a Complaint page. You can either use the online complaint form or write a letter. (If you choose to write a letter, please provide a detailed explanation of the complaint or inquiry and a description of how you would like the matter resolved.)
If you have questions about the use of the complaint form or what to include in your letter, please call the OCC's Customer Assistance Group at 1-800-613-6743.
How do I file a complaint with my bank's regulator?
Please contact the OCC's Customer Assistance Group at 1-800-613-6743.
I want to know what kind of supervisory action was taken against the bank as a result of my complaint.
Federal law prohibits this information from being made public.
The OCC cannot release any information relating to any supervisory actions or whether a violation of law or regulation occurred in connection with your complaint.
Federal Deposit Insurance Corporation (FDIC) Complaint Information
If your problem concerns a State-chartered bank that is not a member of the Federal Reserve System, contact the FDIC:
FDIC Consumer Response Center
2345 Grand Boulevard, Suite 100
Kansas City, MO 64108
1-877-275-3342
You may also contact the relevant State attorney general or State banking department.
Links to State attorneys general can be found on the Web site of the National Association of Attorneys General.
The Conference of State Bank Supervisors Web site lists state banking department links.
Federal Reserve Board (FRB) Complaint Information
If your problem concerns a State-chartered bank that is a member of the Federal Reserve System, contact the Federal Reserve Board:
Board of Governors of the Federal Reserve System
Division of Consumer and Community Affairs
20th and C Streets, NW, Stop 801
Washington, DC 20551
1-202-452-3693
You may also contact the relevant State attorney general or State banking department.
Links to state attorneys general can be found on the Web site of the National Association of Attorneys General.
The Conference of State Bank Supervisors Web site lists state banking department links.
National Credit Union Administration (NCUA) Complaint Information
If your problem concerns a credit union, contact the NCUA:
NCUA
1775 Duke Street
Alexandria, VA 22314-3428
703-518-6300
Federal Trade Commission (FTC) Complaint Information
The Fair Credit Reporting Act covers complaints involving information in a credit report. First, contact the credit bureau that originally provided the information to the bank and ask for a copy of your credit report. Try to resolve the dispute with the credit bureau.
If unsuccessful, contact the FTC, which handles complaints about credit reports and credit bureaus.
FTC
Consumer Response Center - 240
600 Pennsylvania Ave., NW
Washington, DC 20580
877-382-4357
I have a problem concerning a Federal savings and loan or a Federal savings bank. Who should I contact?
Office of Thrift Supervision (OTS)
Consumer Program Division
1700 G Street, NW
Washington, DC 20552
1-800-842-6929
consumer.complaint@ots.treas.gov