What to Include in Your Letter to the OCC
When you file a complaint via mail or fax, please include the following information in your letter:
- Your complete name and mailing address (This should match your bank's records.)
- Your daytime telephone number.
- Your account number(s).
- A detailed explanation of the complaint or inquiry and a description of how you would like the matter resolved.
- The signature of the account holder, legal guardian, power of attorney, or other person authorized to act for the account holder. If you are not the account holder, you must include documentation indicating your authority.
- Documentation supporting your position.
- Sign and date the letter.