What You Can Expect from Us

If you submit your complaint using the Online Customer Complaint Form (Recommended):

  • We will send you a confirmation e-mail immediately indicating receipt of your complaint.
  • We will send you an acknowledgment e-mail within 48 hours containing your unique assigned case number.
  • If your submitted form authorizes our office to communicate with your attorney or other legal representative directly, they will also receive the e-mails listed above.

If you submit your complaint using the written or faxed complaint forms:

  • We will send you a letter within 5 business days acknowledging receipt of your complaint.
  • We will assign you a unique case number.

For all submissions:

  • We will contact your financial institution, if it is a national bank or an operating subsidiary of a national bank, on your behalf for response.
  • We will send you a letter summarizing the results.