File a Complaint

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Have you checked our Get Answers section for information about regulations and your rights as a customer?
Helpwithmybank.gov
Have you tried to resolve your complaint with your financial institution? The OCC recommends that you attempt to resolve your complaint with your financial institution first. Please contact your financial institution to allow them the opportunity to resolve your issue(s).
  File a Complaint - Search Financial Institutions  Check to make sure that your financial institution is a national bank or federal savings association. Search Financial Institutions. If not, you should contact the appropriate regulator to submit your complaint.
 
  File a Complaint - Select a Method
Please select only ONE of the following methods to file your complaint. Do not mail, e-mail, or fax additional information unless requested.
   keyboard  icon  Complete the Online Customer Complaint Form (Recommended). For security purposes, the form contains user time limitations. If your session exceeds the limitations, any information you have entered may be lost. To avoid this, gather all necessary information prior to entering the form. See the section: Learn what to include in your complaint.

If the link to the Online Complaint Form is broken, follow these instructions to update your browser settings.

   form  icon Print an OCC Complaint Form (PDF). [En Español (PDF)] To view PDF files, you will need Acrobat Reader. For your convenience, all forms including the online version, request the same information.
   letter icon Write and mail or fax a letter to the OCC.

If the link to the Online Complaint Form is broken, follow these instructions to update your browser settings.

 
File a Complaint - Have Questions?
   phone  icon  Have questions about how to file a complaint? Call the OCC's Customer Assistance Group at 1-800-613-6743, Monday through Friday from 7:00am to 7:00pm CST to talk to a customer service representative in English or Spanish.  TDD Number: 713-658-0340
 
 Note: Effective July 21, 2011, the Office of Thrift Supervision became part of the Office of the Comptroller of the Currency. The OCC's Consumer Assistance Group assists national bank and federal savings association, or thrift customers; see our OCC/OTS Integration Page for more information.