File a Complaint
|Have you checked our Get Answers section for information about regulations and your rights as a customer?|
|Have you tried to resolve your complaint with your financial institution? The OCC recommends that you attempt to resolve your complaint with your financial institution first. Please contact your financial institution to allow them the opportunity to resolve your issue(s).|
| ||Check to make sure that your financial institution is a national bank or federal savings association. Search Financial Institutions. If not, you should contact the appropriate regulator to submit your complaint.|
| ||Please select only ONE of the following methods to file your complaint. Do not mail, e-mail, or fax additional information unless requested.|
If the link to the Online Complaint Form is broken, follow these instructions to update your browser settings.
| ||Have questions about how to file a complaint? Call the OCC's Customer Assistance Group at 1-800-613-6743, Monday through Friday from 7:00am to 7:00pm CST to talk to a customer service representative in English or Spanish. TDD Number: 713-658-0340|
| ||Note: Effective July 21, 2011, the Office of Thrift Supervision became part of the Office of the Comptroller of the Currency. The OCC's Consumer Assistance Group assists national bank and federal savings association, or thrift customers; see our OCC/OTS Integration Page for more information.|