Customer flash image Customer flash image Customer flash image Customer flash image Customer flash image Customer flash image Customer flash image Customer flash image Customer flash image Customer flash image Customer flash image Customer flash image
Change font size: A A A

Get Answers About National Banks

Helpwithmybank.gov
Helpwithmybank.gov helps you find answers to your National Banking questions. Use the shortcut keywords below to visit the category that interests you, or use the search window located at the top right corner of every page. We're here to help!
Alert

What's in the News?

Independent Foreclosure Review: If you think you were financially injured by errors, misrepresentations or deficiencies in a foreclosure action on your primary residence in 2009 and 2010, you may be eligible for a review. For more information visit IndependentForeclosureReview.com.

Message from the OCC Ombudsman

July 21, 2011, marked the anniversary of the Dodd-Frank Consumer Protection and Wall Street Reform Act.  On that day, the Bureau of Consumer Financial Protection (CFPB) gained authority to supervise large banks and federal savings associations with more than $10 billion in assets for compliance with certain consumer protection laws.  Part of that authority includes the handling of consumer complaints related to those large financial companies.

The Office of the Comptroller of the Currency will continue to process questions and complaints concerning consumer issues within the jurisdiction of the OCC through our Consumer Assistance Group (CAG) and will continue to send misdirected complaints it receives to the appropriate federal or state regulator.  Consumers can contact the bureau through its Web site, consumerfinance.gov, or by phone at 855-411-2372.  Consumers may use the FFIEC site to identify a financial institution’s primary regulator, or may use the FDIC institution directory to identify which institutions have more than $10 billion in assets.