Get Answers About National Banks

Helpwithmybank.gov helps you find answers to your National Banking questions. Use the shortcut keywords below to visit the category that interests you, or use the search window located at the top right corner of every page. We're here to help!

FAQ Guide

See the most popular FAQs

Review the complete index of FAQ topics

Suggest a new FAQ

Meet the New OCC Ombudsman: Larry L. Hattix

The Office of the Comptroller of the Currency announced on February 8, 2008, that Larry L. Hattix, currently Assistant Deputy Comptroller for the Cincinnati/Columbus Field Office, had been named as the agency's Ombudsman. He is succeeding Samuel P. Golden who is retiring effective March 3, 2008.

"The Ombudsman's office performs two critical functions: it provides nation banks with a fair and effective process for appealing examiner decisions, and it assists national bank customer who have questions or complaints," said Comptroller of the Currency John C. Dugan. "Larry has extensive experience in examining banks for both safety and soundness and consumer compliance, and that's an ideal mix for his new role as Ombudsman."

To read the most recently issued report about the services offered by the Office of the Ombudsman, click this link, 2005 - 2006 Report of the Ombudsman.

Watch video People Serving People

Contact the Customer Assistance Group for further assistance or guidance on filing a complaint.

More >>